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What must a certified pharmacy technician document upon receiving a prescription order?

  1. Prescriber's phone number

  2. Full name of the prescriber's agent

  3. License number of the prescriber

  4. Type of medication

The correct answer is: Full name of the prescriber's agent

When a certified pharmacy technician receives a prescription order, documenting the full name of the prescriber’s agent is essential because it provides a clear chain of accountability and communication. This documentation is relevant particularly if the prescription was called in by an agent, such as a nurse or office staff member acting on behalf of the prescriber. Having the agent's full name ensures that there is a reference point for verifying the origins of the prescription, which can be crucial if there are any questions or concerns later on. The other options, while they may contain important information, do not directly pertain to the immediate requirements for documentation in a pharmacy setting following receipt of a prescription order. For instance, documenting the prescriber's phone number can be useful for follow-up but is not typically a requirement. Similarly, the prescriber's license number and the type of medication may be necessary to maintain accurate records and ensure proper dispensing, but they do not specifically relate to the immediate actions needed when a technician first receives a prescription order.